DAG Services LLC

dayanaguevara.com is a brand under DAG Services LLC

Privacy Policy

1. Introduction and Scope

This Privacy Policy describes how DAG Services LLC (dayanaguevara.com) ("Company," "we," "us," or "our"), collects, uses, discloses, and otherwise processes personal information when you visit our website at dayanaguevara.com or engage with our social media management, content creation, website development, and brand strategy services (collectively, the "Services").

This Policy applies to all visitors, users, and clients regardless of location. Depending on your jurisdiction, you may have additional rights under applicable law, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), the General Data Protection Regulation (GDPR), and the California Online Privacy Protection Act (CalOPPA). Relevant provisions are described in the jurisdiction-specific sections below.

By using our Site or Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please discontinue use of our Site and Services.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us, including when you:

Fill out a contact or inquiry form
Subscribe to our newsletter or mailing list
Request a consultation or service quote
Enter into a service agreement with us
Communicate with us via email or social media

This information may include your name, email address, phone number, company name, website URL, and any other details you choose to share.

2.2 Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain technical and usage information, including:

IP address and approximate geographic location
Browser type, version, and language settings
Operating system and device type
Pages visited, time spent on pages, and navigation paths
Referring URL and exit pages
Date and time of each visit
Unique device identifiers and other diagnostic data

2.3 Information from Analytics Tools

We use Google Analytics, a web analytics service provided by Google LLC, to help us understand how visitors interact with our website. Google Analytics uses cookies and similar tracking technologies to collect and report website usage statistics. The information generated by these cookies about your use of our website (including your IP address) is transmitted to and stored by Google on servers in the United States.

Google may use this information to evaluate your use of our website, compile reports on website activity, and provide other services related to website and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

We have enabled IP anonymization (IP masking) in Google Analytics so that your IP address is truncated before storage. We may also use Google Analytics Advertising Features, including remarketing and demographic and interest reporting.

You can opt out of Google Analytics tracking by:

Installing the Google Analytics Opt-Out Browser Add-on available at https://tools.google.com/dlpage/gaoptout
Adjusting your browser cookie settings as described in Section 4 below
Using your browser's private/incognito mode

2.4 Information from Third Parties

We may receive information about you from third-party sources such as social media platforms, marketing partners, and business analytics providers. This information may include publicly available profile information, engagement data, and referral information.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, maintain, and improve our Services
To respond to your inquiries, requests, and communications
To send you marketing and promotional communications (where you have consented or where permitted by applicable law)
To analyze website usage trends and measure the effectiveness of our content
To personalize your experience on our website
To process transactions and manage client relationships
To comply with legal obligations and enforce our Terms and Conditions
To detect, prevent, and address fraud, security, and technical issues
To fulfill any other purpose for which you provide your information

3.1 Legal Bases for Processing (GDPR — EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data only where we have a legal basis to do so under the GDPR or applicable UK data protection law. The legal bases we rely on include:

Contractual Necessity: Processing is necessary to perform our contract with you or to take steps at your request before entering into a contract.
Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving our Services, marketing to business contacts, fraud prevention), provided those interests are not overridden by your rights.
Consent: Where you have given us clear, unambiguous consent to process your data for a specific purpose (e.g., newsletter subscriptions, non-essential cookies). You may withdraw consent at any time.
Legal Obligation: Processing is necessary to comply with applicable law.

4. Cookies and Tracking Technologies

4.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites function efficiently and to provide analytics information to website owners. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).

4.2 Types of Cookies We Use

Strictly Necessary Cookies: Essential to enable you to navigate our site and use its features. These cannot be disabled.
Performance / Analytics Cookies: Help us understand how visitors interact with our website. We use Google Analytics for this purpose (see Section 2.3). These cookies collect anonymous, aggregated data.
Functional Cookies: Allow our website to remember your preferences and provide enhanced, personalized features.
Targeting / Advertising Cookies: Used to deliver relevant advertisements and track ad campaign effectiveness. These may be placed by us or our advertising partners.

4.3 CalOPPA Disclosure — Do Not Track

In compliance with the California Online Privacy Protection Act (CalOPPA), we make the following disclosures:

Our website uses cookies and web analytics tools as described above.
Third parties may use cookies, web beacons, and similar tracking technologies on our site in connection with advertising and analytics services.

California law requires us to disclose how we respond to Do Not Track ("DNT") signals. Our website does not currently alter its data collection and use practices in response to DNT signals from browsers, because there is no uniform technology standard for DNT. However, we respect your ability to opt out of certain tracking as described in this Policy.

4.4 Managing Cookies

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. For more information on how to manage cookies, please visit www.allaboutcookies.org. Note that if you disable cookies, some features of our website may not function properly.

5. How We Share Your Information

We do not sell, rent, or lease your personal information to third parties for their own marketing purposes. We may share your information in the following circumstances:

5.1 Service Providers

We work with trusted third-party vendors who help us operate our business and deliver our Services. These may include email marketing platforms, analytics providers (e.g., Google Analytics), website hosting providers, CRM software, and payment processors. All service providers are contractually required to protect your information and use it only for the purposes for which we disclose it to them.

5.2 Business Transfers

If we are involved in a merger, acquisition, asset sale, or reorganization, your personal information may be transferred as a business asset. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to: comply with a legal obligation; protect and defend our rights or property; prevent or investigate possible wrongdoing in connection with our Services; or protect the personal safety of our users or the public.

5.4 International Transfers (GDPR)

If you are located in the EEA or UK, please note that some of our service providers (including Google) are located in the United States. When we transfer your personal data outside of the EEA or UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, or reliance on the UK International Data Transfer Agreement (IDTA).

6. Your Privacy Rights

6.1 Rights Under GDPR (EEA and UK Residents)

If you are located in the EEA or UK, you have the following rights under the GDPR:

Right of Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request that we correct inaccurate or incomplete personal data.
Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data under certain circumstances.
Right to Restriction of Processing: You may request that we limit how we process your personal data.
Right to Data Portability: You may request that we provide your personal data in a structured, machine-readable format.
Right to Object: You may object to our processing of your personal data where we rely on legitimate interests.
Rights Related to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing that produce significant effects on you.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within 30 days. You also have the right to lodge a complaint with your local supervisory authority.

6.2 Rights Under CCPA/CPRA (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) grants you the following rights:

Right to Know: You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business or commercial purpose for collecting it, and the categories of third parties with whom we shared it.
Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
Right to Opt-Out of Sale or Sharing: We do not sell personal information as defined under CCPA/CPRA. However, our use of certain advertising cookies and analytics tools may constitute "sharing" of personal information for cross-context behavioral advertising purposes. You may opt out by adjusting your cookie preferences.
Right to Limit Use of Sensitive Personal Information: If we process sensitive personal information (as defined under CPRA), you may direct us to limit its use.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To submit a CCPA/CPRA request, please email us at [email protected] or write to us at 30 N Gould St Ste N, Sheridan, WY 82801. We will verify your identity before processing your request and respond within 45 days (with a possible 45-day extension where reasonably necessary).

6.3 CalOPPA Rights (California Residents)

Pursuant to California Civil Code Section 1798.83, California residents may request information regarding the disclosure of personal information to third parties for direct marketing purposes. If applicable, this information will include the categories of personal information shared and contact information for those third parties. To make this request, please contact us at [email protected].

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the duration of any contractual relationship with you and for a reasonable period thereafter to allow us to: comply with our legal obligations, resolve disputes, enforce our agreements, and meet legitimate business needs. Analytics data collected through Google Analytics is retained in accordance with Google's data retention settings, which we have configured to 14 months.

8. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

9. Children's Privacy

Our website and Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete such information as soon as possible. If you believe we may have collected information from a child, please contact us at [email protected].

10. External Links and Third-Party Services

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Policy periodically. Your continued use of our Services after any changes constitutes your acceptance of the updated Policy.

12. Contact Information — Privacy Inquiries

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our privacy team:

Email: [email protected]
Mail: DAG Services LLC, 30 N Gould St Ste N, Sheridan, WY 82801
Website: dayanaguevara.com

For EEA/UK residents, if you are not satisfied with our response, you have the right to lodge a complaint with your relevant supervisory authority (e.g., the ICO in the UK, or your national data protection authority in the EU).